At AlBalash, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data in accordance with applicable Saudi laws and best e-commerce practices.

1. Information We Collect

When you visit or shop on AlBalash, we may collect the following information:

  • Personal Information: Name, phone number, email address, shipping address, and billing details.

  • Payment Information: Processed securely through trusted third-party providers (e.g., Shopify Payments, PayPal).

  • Browsing Data: IP address, device type, browser type, pages visited, and interaction with our website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate order updates, promotions, and store news

  • Improve our website and shopping experience

  • Ensure compliance with legal and regulatory requirements

We do not sell or rent your personal data to any third party.

3. Cookies and Analytics

Our site uses cookies to:

  • Remember your preferences

  • Enhance site performance

  • Help us understand how visitors use our website

You can manage or disable cookies through your browser settings.

4. Data Protection

We take appropriate security measures to protect your data, including encryption, secure servers, and limited access by authorized personnel only.

5. Third-Party Services

We may use trusted third-party services for:

  • Payment processing

  • Delivery and logistics

  • Email communication
    These services only receive the necessary information to perform their functions and are obligated to protect your data.

6. Your Rights

As a customer in Saudi Arabia, you have the right to:

  • Access your personal information

  • Request correction or deletion of inaccurate data

  • Withdraw consent for marketing communications at any time

To make such requests, please contact us at:
📧 info@albalash.com

7. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance.

Thank you for trusting AlBalash.
Your privacy is our priority.